UIF / COIDA Member Feedback Form:

We are gathering feedback of systemic failures at UIF and COIDA. Your input will help CIBA address the issues and support you better.

Please do not submit individual case files. We are looking for common patterns, not isolated events.

Full Name

Email *

Phone *

What UIF/COIDA issue are you experiencing? (Tick all that apply)

UIF registration system not working

No response from call centres

Claim processing delays (maternity, retrenchment, illness, etc.)

Unable to pay UIF contributions

COIDA registration or claims failing

Offices closed / inaccessible

Forced to use paid intermediaries / bribes

What was the outcome?

When did you last attempt to use the system?

What was the outcome?

How has this affected your business or clients?

Are you willing to share your experience publicly (e.g., media or advocacy)?